DIY Direct offer a quick, safe and affordable set of options for delivering your online purchase to your home, office or wherever your DIY project is taking place. Plus if you’re not satisfied with your purchase, simply read the Returns information below to find out how to return it to us.

PARCEL DELIVERY

Metro areas – $8.50 - $35.00 up to 25kg std box size

Rural areas – $18.00 - $50.00 up to 25kg std box size

^ Orders may incur a surcharge because of size, weight or special handling - this is required to make sure your order reaches you safely. Alternatively the store may contact you to make other delivery arrangements.

If multiple items are ordered, we may deliver items separately. If this is the case you will not incur any extra delivery cost.

* For parcel orders, rural delivery addresses are as defined by New Zealand Post address data.

TIMEFRAMES

We aim to deliver your order within 3 to 5 working days to most areas. Delivery to rural addresses and the lower South Island may take up to 10 days. On the rare occasion that there’s a delay or stock issue we’ll let you know right away.

LARGE ITEM DELIVERY

All timber deliveries are sent to the closest Mainfreight depot.

Orders under $1500 will incur an $120 delivery fee.

* For medium and large bulky orders, delivery is based on the distance of your delivery address to the closest supplier.

In the case where the address you have provided is outside of our delivery zones. We can still get your order to you, but there may be an additional charge.

TIMEFRAMES

Once you've placed your order our team will be in contact with you to arrange a delivery time and any special delivery instructions. We'll aim to deliver your order within 3 to 7 working days to most areas. Delivery to rural addresses and the lower South Island can take up to 10 days.

DELIVERY DESTINATIONS

Our Home Delivery option is available within New Zealand and to physical addresses only. Our couriers cannot deliver to PO Box addresses as we require a signature on delivery. This helps us to ensure your product arrives safely.

For delivery to any commercial address, please supply the name of the business in the delivery address details of your order. We find that couriers will not deliver to a commercial address if the business name is not supplied.

For delivery to an offshore island of New Zealand we will supply goods to a shipping agent on the mainland. Please enter the details of the shipping agent at the pick-up point of your choice on the mainland. You will need to make your own arrangements with the shipping agent to deliver to your home or to collect goods from the agent on the island.

Requests for a special order or online quotes will be responded to within 1 to 2 working days and we will let you know then the likely timeframe for supply and delivery.

RETURNS

We are happy to exchange or refund any unopened and unused, non-customised items returned to us in their original condition and packaging, including all accessories and the invoice or delivery docket, within 28 days. Customised products, which include products cut, made-to-measure, special order or mixed to specific requirements, cannot be refunded or exchanged. Clearance items or products purchased during Clearance sales, cannot be returned or exchanged.

FAULTY GOODS

If a problem occurs with a product purchased from DIY Direct, send it back to us with your proof of purchase. We will either repair, replace or provide you with a refund, as set out in the Consumer Guarantees Act.

CANCELLING YOUR ORDER

If you wish to cancel your order you will need to contact DIY Direct. We cannot guarantee that it will be possible to cancel your order as it may have already been processed.

If we are able to cancel your order prior to dispatch, any charge to your credit or debit card will be refunded. Our Returns policy will apply in this instance.